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Here you'll find answers to the most common questions.
If you don't find what you're looking for, feel free to contact us.
We ship across Europe. Additional destinations may be added in the future.
Standard delivery takes 3–5 business days within Europe. Express delivery (1–2 business days) is available at checkout.
Shipping is free for all orders over €49. Orders below this threshold have a flat rate of €4.99 within Europe.
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Contact our team to initiate a return.
If your order arrives damaged or defective, contact us within 48 hours with photos. We'll arrange a replacement or full refund at no extra cost.
No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and access your order history.
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are secured with SSL encryption.
Yes. Once your order is dispatched you'll receive an email with a tracking number and a link to follow your parcel in real time.
Changes and cancellations can only be made before the order is dispatched. Please contact us as soon as possible if you need to make any changes.
Yes, an order confirmation email is sent immediately after your purchase. Please check your spam folder if you don't see it within a few minutes.
